Why Does Customer-Centric ERP Matter?
ERP is the back-bone of many businesses, connecting different silos in the business and providing companies with the ability to make better use of their resources while pursuing their objectives.
Improving customer experiences is one such key objective that’s often at the heart of business activities for most organizations.
This is largely because companies understand that as the voice of the customer is elevated and buyers are empowered with more information (and hence options), increasing revenue and reducing costs hinges on meeting the precise needs and wants of each customer.
This report will highlight the business value of customer-centric ERP.
It will also observe several building blocks companies must establish in order to use ERP to become a truly customer-connected business.